Beryl Survey

[A Former User]

This link is to a Public Relations website

http://www.prweb.com/releases/2017/03/prweb14167530.htm

"This year's study continues a critical gathering of information about what organizations across the care continuum are doing to drive patient experience excellence and provides a unique opportunity to uncover and track trends on how experience efforts are evolving."

We hear so often that the drivers of patient experience excellence are organizations and I just don't agree with that.

There ought to be more ways to track and uncover patient experience than looking at it from the system level and the top down.

[A Former User]

I agree. What is good patient experience from the patient perspective? What are the best ways to determine that?

[A Former User]

Check out the AFHTO (Association of Family Health Teams of Ontario) survey results on primary care.

Myself and several others originally through Patients Canada have worked with them in their genuine effort to identify what is important to measure/evaluate from the patient point of view. Since Patients Canada has decided not to continue this work, Brian Clark and I continue to work with them as individual members of PAN.

Interesting but not surprising results!

[A Former User]

Did you look closely at their chart? I was especially intrigued by the 27/7 coverage and the immunications.

They also manage to find terms I do not know for some of the columns

Annette