Your Experiences with radiology - Patient Journey Mapping

[A Former User]

Hi all,

I took part in this opportunity sharing some of my experiences with radiology. They are looking for people to do patient journey mapping and in return, you receive a gift card. They are based in the States and I did the interview using Skype (without video). The gift card I received was an American Express, so it looks like it can only be used with US merchants, but I suppose there must be some online merchants I could use it with.

From the description:

"The
team will ask participants to reflect on their journey through the
end-to-end process in radiology, and to describe the instances in which
they experienced surprise, frustration, or confusion. Participants will
also be asked what they felt worked well for them during their journey,
and what didn’t work well."

If you're interested, email Q-Research@wbbinc.com. I've put the details below.

https://www.physiciansweekly.com/micro-study-discovering-the-patient-voice/

What's the issue?

Although
much has been written and said on the importance of
patient-centeredness
in healthcare, there is insufficient material in the research on what
medical care looks like from the patient perspective. Few performance
measurements or quality & safety metrics are based on patient
perspectives, and few monitor the patient’s journey through
the end-to-end care process.

Why is this a problem?

This
leads to metrics that overemphasize perspectives other than those
of the patient or their caregivers, and under-emphasize the patient
voice in documentation and monitoring of care value chains. As a result,
healthcare is often not focused on patients, but on operational
performance, revenue, or what clinicians think patients
want - Care quality is lower, and medical errors are higher.

What we need is to understand how patients experience the care journey,
and to identify the "voice of the patient" in the careflow.

What are we doing?

This mini research project seeks to understand key experiences of the
patient's journey. The project will focus on the radiology care pathway,
and the patient journey through the end-to-end experience, from initial
encounter that decided on a radiological service, to the final
discussion of findings, and billing for radiology
services.

We
are starting with the radiology journey because it is often the least
understood from a patient's point of view, and is one of the areas
where the clinicians are most open to change. Future mini-research
projects will address other clinical specialties, but what we learn in
this one will help in all areas.

One
aspect the study will seek to illuminate is the opportunity to
establish
patient reported outcomes (PRO) measurements. PRO metrics will be a BIG
DEAL in improving the care experience and reducing medical mistakes.

The
team will interview patients or caregivers in 60-90 minute online
calls, and any results will be published in online. We will send the
pdf to all participants and donors who want it, and add their names to
the acknowledgements.

The
team will ask participants to reflect on their journey through the
end-to-end process in radiology, and to describe the instances in which
they experienced surprise, frustration, or confusion. Participants will
also be asked what they felt worked well for them during their journey,
and what didn’t work well.

Privacy

Recordings and transcripts generated from interviews will be seen only
by the listed project team members, and will be destroyed at project close to safeguard participant anonymity.

Sponsorship

There
are no institutional sponsors for the work, but WBB Inc will provide
infrastructural support, and Verbi Gmbh will provide the qualitative
data analysis software. Funding for the project administrative costs and
the gift cards will be secured via
donations on GoFundMe.

At close of the project, any excess funds will be donated to the
Blue Faery Liver Cancer Association

Team

The following individuals will be members of the project team:

• [Matthew Loxton](mailto:mloxton@wbbinc.com?subject=Patient Voice Radiology Project)
  (Lead researcher)

• Ebele Okoli (Senior Analyst)