Survey to Help Evaluate Virtual Care for ON - Oct 2020

[A Former User]

We are reaching out to patients and caregivers to see if you would be interested in providing feedback to the Ontario Ministry of Health on virtual care services (i.e., phone, video or messaging visits). Women’s College Hospital Institute of Health Systems Solutions and Virtual Care (WIHV) is conducting a third-party evaluation of virtual care in the COVID-19 era on behalf of the Ontario Ministry of Health. The objectives of the evaluation are to provide the Ontario Ministry of Health anonymous feedback on:

· Experiences with and preferences for virtual care during the pandemic;

· The types and features of virtual services which provide the most value for healthcare providers and patients;

· The clinical utility and appropriate uses of virtual services in family medicine; and

· Policy recommendations related to virtual care services in family medicine for the provincial government.

Your participation will remain completely anonymous and confidential. Your feedback is invaluable to inform future policy directions for virtual care throughout Ontario.

If you are available to provide feedback in a 30-45 minute phone interview, please connect with Jamie Fujioka (Research Coordinator at WIHV) at jamie.fujioka@wchospital.ca (she is also cc'd) who can provide further details and set up a time to discuss.

In addition, you can also provide feedback in this brief survey: https://is.gd/primarycareptcaregiverexp. Participation in this survey should only take 10-15 minutes and includes the option to enter a draw for one of four $50 gift cards to Amazon, the Bay or Shoppers Drug Mart.